Eligibility for Refunds

At WAVECORE, our focus is complete customer satisfaction. If you are not satisfied with your purchase, we offer a 14-day refund policy from the date of purchase. To be eligible for a refund, the following criteria must be met:

The item must be unused and in the same condition that you received it.
The item must be in the original packaging.
Proof of purchase is required.

Non-refundable Items

Certain types of goods are exempt from being refunded, such as perishable goods, custom products, and downloadable software.

Process for Refunds

To apply for a refund, please email our customer service team at [email protected] with your order details. Our team will assist you through the process. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Sale Items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.